Shipping policy
At Bentonest, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–3 business days after payment is successfully received.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Once your order has been shipped, you will receive a confirmation email with tracking information (when available).
Shipping Methods & Delivery Time
Currently, we ship within the United States.
| Shipping Method | Handling Time | Transit Time | Total Est. Delivery | Cost |
|---|---|---|---|---|
| Standard Shipping | 1–3 Business Days | 8–15 Business Days | 9–18 Business Days | $8.00 |
| Free Standard Shipping | 1–3 Business Days | 8–15 Business Days | 9–18 Business Days | Free on orders over $70.00 |
"Handling time refers to the time required to process and prepare your order for shipment (1–3 business days). Transit time refers to the time your package is in transit with the carrier (8–15 business days). Total estimated delivery time is 9–18 business days from the date of purchase."
Products are dispatched directly from our international warehouse in China. Please allow 8-15 business days for transit.
Shipping Address
Please ensure that your shipping address is complete and accurate before placing your order.
Bentonest is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number.
Tracking information may take 24–48 hours to become active after shipment.
Delayed or Lost Packages
If your package has not arrived within the estimated delivery timeframe, please contact us.
We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue as quickly as possible.
Damaged Shipments
If your package arrives damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged package
- Photos of the damaged product
This will help us process your claim promptly.
Shipping Restrictions
At this time, we only ship to addresses within the United States.
We reserve the right to cancel or refuse orders that cannot be delivered due to shipping restrictions or incorrect address information.
Contact Us
If you have any questions regarding shipping, please contact us.
Email: service@bentonest.com
Phone: +1 (606) 963-1416
Mailing Address:
Bentonest
557 Grand Concourse
Bronx, NY 10451
United States
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (Eastern Standard Time)