Orders
How do I place an order?
Simply browse our products, select your preferred options (if available), add the item to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Can I change or cancel my order?
If your order has not yet been processed or shipped, we may be able to modify or cancel it.
Please contact us as soon as possible at service@bentonest.com or call +1 (606) 963-1416.
Once an order has been shipped, we are unable to make changes or cancellations.
Shipping
Where do you ship?
We currently ship to addresses within the United States.
How much does shipping cost?
- Standard Shipping: $8.00
- Free Standard Shipping: Orders over $70.00
Shipping charges are calculated during checkout.
How long does shipping take?
- Order Processing: 1–3 business days
- Delivery Time: 8–15 business days
Delivery times are estimates and may vary due to weather, carrier delays, or holidays.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to become active.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy from the date your order is delivered.
Items must be unused, in their original condition, with original packaging and proof of purchase.
For complete details, please visit our Return & Refund Policy page.
How do I request a return?
Please contact our customer support team before returning any item.
Email: service@bentonest.com
Phone: +1 (606) 963-1416
We will provide return instructions after reviewing your request.
When will I receive my refund?
Approved refunds are processed within 10 business days after we receive and inspect your returned item.
Depending on your payment provider, additional processing time may apply.
Products
Are your products safe to use?
Yes. Our products are carefully selected and designed for everyday use.
Please read the product description and any care instructions before using the product.
What if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery.
Include:
- Your order number
- Photos of the product
- Photos of the packaging
We will work with you to resolve the issue as quickly as possible.
Payments
What payment methods do you accept?
We accept major credit and debit cards along with other secure payment methods displayed during checkout.
All payments are processed through secure payment providers.
Is my payment information secure?
Yes.
Our website uses secure encryption technology to help protect your payment and personal information during checkout.
Customer Support
How can I contact Bentonest?
Phone
+1 (606) 963-1416
Business Address
557 Grand Concourse
Bronx, NY 10451
United States
What are your customer service hours?
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
We strive to respond to all inquiries within 1–3 business days.
Didn't Find Your Answer?
If you have additional questions, our customer support team is happy to help.
Email: service@bentonest.com
Phone: +1 (606) 963-1416
Thank you for choosing Bentonest!