Refund policy
At Bentonest, we want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.
Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Return Eligibility
To be eligible for a return, your item must:
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Be unused, unworn, and in its original condition.
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Include all original tags and original packaging.
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Be accompanied by the receipt or other proof of purchase.
Returns that do not meet these conditions may not be accepted.
How to Start a Return
To initiate a return, please contact our Customer Support team before sending your item back.
Email: service@bentonest.com
Phone: +1 (606) 963-1416
If your return request is approved, we will provide detailed return instructions.
Return Address:
Please ship your return to our designated returns processing warehouse:
Bentonest Returns Processing Warehouse 557 Grand Concourse Bronx, NY 10451 United States
Note: This address is our third-party fulfillment and returns processing center. Please do not send any items back without first contacting us at service@bentonest.com or +1 (606) 963-1416 to receive a Return Authorization (RA) number. Unauthorized returns sent without prior approval may not be accepted or processed.
Return Shipping
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If the return is due to a damaged, defective, or incorrect item, Bentonest will cover the return shipping cost and provide return instructions.
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If the return is requested because you changed your mind or ordered the wrong item, the customer is responsible for the return shipping costs, Customers will need to purchase their own return shipping label from a local courier.unless otherwise required by applicable law.
Original shipping charges (if any) are non-refundable unless the return is the result of our error.
Restocking Fee
We do not charge any restocking fees for returns.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after receiving it.
If your item is defective, damaged during shipping, or you received the wrong product, please contact us within 7 days of delivery.
We will evaluate the issue promptly and, where appropriate, offer a replacement, exchange, or full refund.
Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made products
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Perishable goods
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Opened or used personal care products
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Hazardous materials, flammable liquids, or gases
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Gift cards
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Clearance or Final Sale items (unless required by law)
If you are unsure whether your item is eligible for return, please contact us before making a purchase.
Exchanges
We do not process direct exchanges.
If you would like a different product, please return your eligible item and place a new order after your return has been approved.
European Union Customers
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing any reason.
Items must be returned unused, in their original condition, with all tags, original packaging, and proof of purchase.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: service@bentonest.com
Phone: +1 (606) 963-1416
Mailing Address:
Bentonest
557 Grand Concourse
Bronx, NY 10451
United States
Customer Service Hours :Our customer support team is available Monday – Friday, 9:00 AM – 6:00 PM (Eastern Standard Time).