Refund policy

At Bentonest, we want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, your item must:

Be unused, unworn, and in its original condition.
Include all original tags and original packaging.
Be accompanied by the receipt or other proof of purchase.

Returns that do not meet these conditions may not be accepted.

How to Start a Return

To initiate a return, please contact our Customer Support team before sending your item back.

Email: service@bentonest.com
Phone: +1 (606) 963-1416

If your return request is approved, we will provide detailed return instructions.

Return Address:

Bentonest Returns
557 Grand Concourse
Bronx, NY 10451
United States

Please do not send any items back without first contacting us. Unauthorized returns may not be accepted.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, Bentonest will cover the return shipping cost and provide return instructions.
If the return is requested because you changed your mind or ordered the wrong item, the customer is responsible for the return shipping costs unless otherwise required by applicable law.

Original shipping charges (if any) are non-refundable unless the return is the result of our error.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after receiving it.

If your item is defective, damaged during shipping, or you received the wrong product, please contact us within 7 days of delivery.

We will evaluate the issue promptly and, where appropriate, offer a replacement, exchange, or full refund.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products
Perishable goods
Opened or used personal care products
Hazardous materials, flammable liquids, or gases
Gift cards
Clearance or Final Sale items (unless required by law)

If you are unsure whether your item is eligible for return, please contact us before making a purchase.

Exchanges

We do not process direct exchanges.

If you would like a different product, please return your eligible item and place a new order after your return has been approved.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing any reason.

Items must be returned unused, in their original condition, with all tags, original packaging, and proof of purchase.