Contact information

At Bentonest, we are committed to providing excellent customer service. If you have any questions about your order, our products, shipping, returns, or any other inquiries, our customer support team is here to assist you.

We strive to respond to all customer inquiries promptly and provide the best possible shopping experience.

Customer Support

Business Name: Bentonest

Email: service@bentonest.com

Phone: +1 (606) 963-1416

Business Address

Bentonest

557 Grand Concourse

Bronx, NY 10451

United States

Customer Service Hours

Monday – Friday

9:00 AM – 6:00 PM (Eastern Standard Time)

Saturday – Sunday: Closed

Public Holidays: Closed

Response Time

Our customer support team strives to respond to all inquiries within 1–3 business days.

During periods of high order volume or holidays, response times may be slightly longer. We appreciate your patience and will respond as quickly as possible.

Before Contacting Us

To help us assist you more efficiently, please include the following information in your email or message whenever possible:

Order Number
Full Name
Email Address used for the purchase
Description of your question or issue
Photos or videos (if your inquiry involves a damaged, defective, or incorrect item)

Providing this information will help us resolve your request more quickly.

Order Support

You can contact us for assistance with:

Order Status
Shipping Information
Product Questions
Returns & Refunds
Exchanges
Damaged or Defective Products
Payment Issues
General Customer Support

Customer Satisfaction

Your satisfaction is important to us. If you experience any issues with your purchase, please contact us before leaving feedback or opening a dispute. Our support team will make every effort to provide a fair and timely resolution.