Privacy policy

Last updated: July 31, 2026

Bentonest operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Bentonest is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information, transaction details, and payment confirmation.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including items you view, add to cart, or purchase, return, or cancel.
  • Communications with us including information you include in customer support inquiries.
  • Device information including your IP address, browser type, and unique identifiers.
  • Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information:

  • Directly from you when you create an account, visit or use the Services, or communicate with us.
  • Automatically through the Services via cookies and similar technologies.
  • From our service providers who collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

We may use your personal information to:

  • Provide and improve the Services — process payments, fulfill orders, manage your account, arrange shipping, facilitate returns, and personalize your shopping experience.
  • Marketing and Advertising — send promotional communications by email or postal mail, and show you relevant advertisements on our Services or other websites.
  • Security and Fraud Prevention — authenticate your account, detect fraudulent or malicious activity, and secure our services.
  • Communicating with You — provide customer support and maintain our business relationship with you.
  • Legal Compliance — comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify, vendors, and third parties who perform services on our behalf (e.g., payment processing, data analytics, customer support, fulfillment and shipping).
  • Business and marketing partners to provide marketing services and advertise to you.
  • Third parties when you direct or consent to such disclosure.
  • Our affiliates or within our corporate group.
  • Third parties in connection with a business transaction, legal obligation, or to enforce our terms of service.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more, visit the Shopify Consumer Privacy Policy (https://www.shopify.com/legal/privacy/app-users).

Third Party Websites and Links

The Services may provide links to third-party websites. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of their content or operators.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information about children under the age of majority. If you are a parent or guardian of a child who has provided us with their personal information, please contact us to request deletion.

Security and Retention

No security measures are perfect or impenetrable. We recommend that you do not use unsecure channels to communicate sensitive information to us. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access / Know — request access to personal information we hold about you.
  • Delete — request deletion of your personal information.
  • Correct — request correction of inaccurate personal information.
  • Portability — receive a copy of your personal information and request transfer to a third party.
  • Opt out of targeted advertising — opt out of the sale or sharing of your personal information for targeted advertising purposes.
  • Manage communication preferences — opt out of promotional emails at any time via the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date accordingly.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please contact us:

Bentonest Email: service@bentonest.com

Phone: +1 (606) 963-1416

Address: 557 Grand Concourse, Bronx, NY 10451, United States

Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (Eastern Standard Time)